Privacy Policy

1. Information We Collect

When you contact EGD Elk Grove Deck Builder for a quote or consultation, we collect information that helps us provide you with the best service possible. This includes:

• Your name, phone number, and email address
• Your property address and project location
• Details about your deck project and preferences
• Photos you share of your current deck or project site
• Communication history with our team

2. How We Use Your Information

We use the information you provide to deliver quality deck building services and maintain a professional relationship with you:

• To provide estimates and schedule consultations
• To communicate about your project timeline and updates
• To coordinate site visits and material deliveries
• To send invoices and process payments
• To follow up on completed projects and address any concerns
• To improve our services based on your feedback

3. Information Sharing

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With material suppliers and subcontractors necessary to complete your project
• With permit offices and inspectors as required by local regulations
• With our insurance company if needed for claims or coverage verification
• When required by law or to protect our legal rights

4. Website and Contact Forms

Our website may collect basic information when you visit or fill out a contact form. This includes your IP address, browser type, and pages you view. We use this information to improve our website experience and understand how visitors find us. We do not use cookies to track your personal information across other websites.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Your information is stored securely and access is limited to employees who need it to serve you. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Communication Preferences

We may contact you by phone, email, or text message regarding your project. If you prefer not to receive certain types of communication from us, please let us know and we will respect your preferences. You can opt out of promotional messages at any time while still receiving important updates about your active projects.

7. Photo and Project Documentation

We may take before and after photos of your deck project for our records and quality assurance. With your permission, we may use these photos in our marketing materials, website, or social media to showcase our work. You can decline this permission at any time, and we will not use your project photos publicly without your consent.

8. Retention of Information

We keep your information for as long as necessary to provide services and comply with legal obligations. Project records, including contracts and warranty information, are typically retained for several years after project completion. If you would like us to delete your information, please contact us and we will do so unless we are required to keep it for legal or warranty purposes.

9. Your Rights

You have the right to access the personal information we hold about you and request corrections if anything is inaccurate. You can also request that we delete your information, subject to any legal obligations we have to retain it. To exercise these rights, simply contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: